Welcome to Metpow support
This is your go-to resource for getting connected, staying powered, and understanding your energy usage with Metpow. Whether you're at a park, marina, event site or anywhere else using our system, you'll find quick guides, helpful videos, and troubleshooting steps to make your experience smooth and stress-free.
Need help? Start by speaking to the site team
The site operator has full access to the Metpow back office and can resolve most issues directly — from restarting connections to checking your usage status. In fact, 99% of issues are fixed on-site without needing to contact us. If you're stuck, head to reception or speak to a member of staff and they'll be able to assist you quickly.
Looking for something specific?
Search our help articles, videos, and FAQs here.
Read our user guides
Watch our instuctional videos
Submit a suggestion
If you think there is something we could improve to make the service better, please send us your thoughts and our technology team will review your submission.
Watch our video instructional guide to learn how you can get your services connected via the Metpow platform.