How to Top Up or Extend Your Stay
Keep the power flowing, your way.
🔄 Need more electricity or staying longer than planned?
No problem — Metpow makes it easy to add credit or update your departure time at any point during your stay.
You can manage everything from the Metpow app (recommended) or by visiting app.metpow.com in your browser.
⚡ Step-by-Step: Topping Up
Open the Metpow app on your phone
Tap on your active session
Tap “Top Up”
Enter how much credit you'd like to add
Confirm your payment — done!
You'll see your new balance and updated usage in real-time.
⏳ Step-by-Step: Extending Your Stay
If you’re staying longer than expected:
Open your active session in the app
Tap “Edit Stay”
Update your departure date/time
Review your new session summary
Confirm to keep the power on
✨ Your electricity won’t cut out — it’ll stay live while you manage your session.
💬 What happens if your balance runs out?
You’ll receive a low balance warning in the app
If your credit reaches £0, your socket will pause until topped up
Once topped up, power resumes automatically (no need to replug or restart)
🔐 Safe and Secure Payments
All payments are processed securely via your chosen method in the Metpow app or web app. Your details are never shared and transactions are encrypted for peace of mind.
Still have questions?
If you're unsure about your session or can't top up, just pop over to reception or the site office. The team there can check your connection and help you sort it in no time.