I have no electricity after starting my session. What should I do?

If you are not receiving electricity after starting a session, please work through the following checks:

1. Is your cable in good working order and correctly plugged in?

2. Have you switched on the electrical unit within your vessel or caravan?

3. Is the RCD or main switch at the electrical unit turned on? If you are unsure, please speak to reception or the marina office.

4. Has your stay been correctly started in the Metpow app? Please check that your session is not paused.

If you have confirmed all of the above and still have no power, please visit reception or the site office for further assistance.

Where are my card details stored?

Metpow does not store your card details directly. When you add payment information, it is securely processed and stored by Stripe, a leading international payment provider. Stripe complies with strict PCI DSS security standards and uses AES-256 encryption for data at rest and TLS/SSL for secure communication. Please refer to the Metpow Privacy Policy for further information.

The pitch or berth I want to use is showing as unavailable in the app. What does this mean?

This may occur if the previous user’s stay has not yet ended, even if they appear to have departed. It is also possible they are still plugged in. We recommend either waiting and trying again, selecting another available socket, or speaking with reception who can assist further.

Can I pause my session?

Yes, the Metpow app allows you to pause your electricity session. Simply tap the pause icon on the homepage to turn off your electricity. Tap it again when you are ready to re-energise.

Is the Metpow payment portal secure?

Yes, all transactions are processed by Stripe, an internationally trusted online payment platform. Stripe uses industry-leading encryption methods and tokenisation to protect sensitive card data, ensuring full compliance with international security standards.

My electricity has turned off during my stay. What should I do?

Metpow will not switch off your electricity mid-stay unless a command has been sent. Please check the Metpow app to ensure your session has not been paused. If the app shows that the session is still active, verify that your cable is securely connected and that no local power issue has occurred. You may also wish to confirm that the electrical box has not tripped or experienced a fault. If in doubt, please seek help from reception or the site staff.

Can I end my stay early?

Yes. You can end your stay at any time via the Metpow app by selecting 'End Stay'. Please remember to do this if you depart earlier than expected so the pitch or berth can be made available for the next guest.