Troubleshooting No Power or Connection Issues
Plugged in but nothing’s happening? Let’s fix that.
🔌 Step 1: Double-check your setup
Before diving into fixes, let’s make sure the basics are covered:
Is your cable firmly plugged into the socket and your vehicle or equipment?
Have you activated the session in the Metpow app or via app.metpow.com?
Have you added payment to start the session?
🕐 Step 2: Wait 2–5 minutes
In busy periods or on larger sites, there may be a short delay before your power starts flowing. Give it a moment — most sessions go live within a few minutes.
📲 Step 3: Check the Metpow app
Open your active session in the app
Make sure it shows “Live” or “Connected”
Check your balance — if it’s at £0, your power may have paused
If your session looks active and topped up, power should be live.
🧪 Step 4: Check your own equipment
Sometimes the issue isn’t with the socket:
Make sure your own fuse board or breaker hasn’t tripped
Try a different appliance or charging device if you can
If nothing draws power, the site team can help test the socket
🔁 Step 5: Try replugging or restarting your session
Disconnect and reconnect your cable
Refresh your Metpow session in the app
If still stuck, head to reception — they can restart the socket from their side
❗ Still stuck?
It’s rare, but sometimes a socket may need a manual reset or admin override. The site team can do this for you using their Metpow back office dashboard.It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
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